Where are you located?

We are located in the beautiful town of Busselton at 6 Prince Street.

 

How do I go about making a booking?

We always do our best to meet your booking request. To avoid disappointment, we advise booking at least two week in advance. To secure your ideal appointment time we recommend making future bookings at the end of each service to. Bookings can be made in person, by phone 97521203 or online. Please note services prices provided prior to an in salon consultation are to be used as a guide and can not be guaranteed.

​

Do you require booking deposits? 

 

If you wish to create a booking with us we now require a card number to secure your booking. A once off $1.25 will be charged to your card when we secure your card details at the time of your first booking. Rest assured your card details are safe and secure on our system. By booking an appointment with us and by providing your credit card details you are consenting for us to deduct the appropriate fee if our cancellation terms are not met.

 

We will send out a confirmation email 3 days prior and a text 2 days prior to your appointment. If we do not receive a response, unfortunately your appointment will be moved into a junior stylists column, as our senior stylists are in high demand. 

​

Can I alter or cancel my appointment? is your cancellation policy?

​

We understand the occasional difficulty involved in attending appointments, however because our stylist time is dedicated to your booked service, our locally owned salon depends on our clients attendance for booked appointment times.

 

If a client arrives more than 15 minutes late without contacting the salon, we will try our best to accomodate some part of your service, but may need to reschedule your appointment. We firmly believe in the importance of your time as well as ours to complete your service. If timing is critical on the day of your appointment, please make us aware when scheduling your appointment.

 

Cancellations and booking changes can be made up to 4pm the day prior to your booking. Any cancellations made after this timeframe will incur fee of your booking- $30 charge for cutting and styling appointments and $50 charge for all colour appointments. A no show or non attendance will result in a $50 charge or 50% of the appointment charge, whichever is greater. They will further be required to pay a 50% deposit to make any future appointment.

​

*Please note exception circumstance may be considered. 

​

Do you have a preferred arrival time?

Please arrive 5 minutes prior to your appointment time to ensure we can have you seated and comfortable in time for your stylist, this enables us to provide you with the best possible experience. We understand that life happens so if you are lost, or running late, please phone us on 97521203. However, a late arrival might result in your service being shortened, or sadly that we cannot complete your appointment in the time left. Please note that appointments must finish on time so as not to inconvenience our next clients, and full fees apply to shortened services.

​

Where can I park?
Right out the front of our building is 1 hour free parking, however across the street in the Coles car park is 3 hourly free parking. 

 

What if I have personalised needs?

So we can make special considerations and best accommodate your needs please advise us at the time of making a booking of any allergies, conditions, restrictions or disabilities. Whilst the utmost care is taken, Oscar and Ivy Hair Co can not guarantee any of our treatments are totally free from traces of allergens, or appropriate for any medical condition. Please seek prior advice from your doctor or healthcare professional.

​

What is your customer service policy?

We will always try our best look after all of our clients in every way we can. However, if any of our team or clients are made to feel uncomfortable in any way through rudeness or bad behaviour by a new or existing client they may be refused service or asked to leave.

We will not tolerate any disrespectful behaviour and have no problem refusing your business.

​

What are your payment terms?

Oscar and Ivy Hair Co require payment on completion of your appointment. We accept Oscar and Ivy gift vouchers, cash, direct debit, Afterpay, visa or MasterCard.

 

Do you sell gift Vouchers?

Gift vouchers from Oscar and Ivy may can be purchased and valid for 12 months, redeemable for and services or retail unless otherwise noted on the voucher.

 

Can I give you feedback after my visit?

YES please! We strive to provide our clients with the best possible experience, one in which we would love to receive ourselves as customers – that’s why we highly value your input and are tremendously grateful when you’ve taken the time to share your views. If you have had a great experience let us know or write it on our social media pages and we will pass this onto our staff. If you feel you haven’t had the wonderful experience you deserve please phone us on 97521203 at your earliest convenience and speak to management so that we can take steps to resolve things to your satisfaction, and use this information to conduct training to ensure we are able to improve and continue to service our clients better. All feedback we are provided with is taken very seriously and is used for future training and progress improvement. ​ However, please be aware that if your phone call is disrespectful to any team members or rude your call will be disregarded.

 

Do you have a service guarantee?
Whilst we do not offer refunds on hair services It’s absolutely vital to us that you love your hair, therefore in the unlikely event that you aren’t happy with any aspect of a service received from us, please make us aware by phoning us directly and speaking with our management team. We are happy to fix any mistakes or have you come back in free of charge so we can make you fall in love with your hair and us all over again! This is never an awkward or uncomfortable experience and we are more then happy to make sure you you are in love with your new look.

Our policy for any redo stands if ;

• You or a third party have not attempted to alter the hair during following your time with us,

• You haven’t simply changed your mind from what you asked for and agreed to at consultation

• You must be able to come back in within 7 days of your appointment or there may be a service charge.

 

Due to hygiene purposes Oscar and Ivy Hair Co will not accept any products that are no longer in their original condition. However, we are happy to a store credit should you wish to return your products as long as they are in original and unopened condition. All exchanges must be made within 7 days of purchase.

 

What about a service disclaimer?

We always do a complete consultation and take every step necessary to ensure your safety and the best possible results.  While we are confident in our knowledge and experience, sometimes the unexpected can happen. It is your responsibility to inform us if you have:

• Been exposed to or swam in chlorine

• Used any type of natural hair colour, especially henna

• Started new medication or diet

• Any thing else that could possibly effect your colour

• Hair colour and hair lighteners, along with other chemicals that we may use on your hair can react with any other type of chemical or metal agent that may be present in your hair. Whilst we adhere to strict guidelines in regard to colour, lighteners, and chemicals, we cannot foresee every possible outcome

It is impossible for us to ask questions regarding every possible circumstance that could result in an unwanted outcome. If you are not forthcoming about what may be on your hair it is possible you could experience anything from hair breakage and undesired colour results. If in doubt, mention it

 

Can I bring my child to the salon?
Due to the current climate- we ask where possible that everyone comes alone to their appointment. We understand babies need their mums, so we are happy to have them accompany mum in their prams. 

 

Do you cut children’s hair?

We sure do! Please comb your child’s hair before the appointment. If we need to spend time combing an additional fee of $10 will apply.

 

Do you style hair for weddings?

We LOVE LOVE LOVE doing hair for bridal parties and special events! We even come out to you to make the day as relaxing as possible. For more information, ask us about our bridal flyer. Terms and conditions for weddings are set out below

•  Bookings are subject to availability, please contact us for enquiries

• Hair trials are not compulsory, but are strongly recommended

• 2 weeks notice period recommended for change of trial appointment

• We have a minimum of 4 clients required for offsite location work as we mark the stylist out of the salon for the day.

• Offsite location work comes with a small travel fee

• A $250 deposit is required at the time of booking, with the balance due 2 weeks prior to the appointment date

• Deposits are NON REFUNDABLE,

• However- Due to the ever changing implications of Covid-19 management and government restrictions, if your wedding date has been disrupted, simply provide us with a minimum of 4 weeks notice prior to your original date and we will happily either change your booking date (once) pending availability OR transfer you deposit back to you

• As we are blessed to have such a large team- if your O&I stylist falls ill, or is required to isolate by WA Health, we can allocate another stylist for your wedding day. Any trials will be documented with photos and descriptions, so that your chosen look is as similar as possible.

• Booking has not been confirmed until the deposit is paid. Changes to services discussed, quoted and booked will incur additional charges- including blowdrying of wet hair prior to an updo or staying back more than the allocated time of 15 minutes to apply the veil.It is the responsibility of the client to have clean dry hair and be on time. We can not guarantee the completion time if the client or make up artist is running late

• All quotes are valid for 12 months, after the 12 month period our services may be subject to standard price increases.

• 100% cancellation fee will be charged if one month’s notice is not given and there are currently no changes in government restrictions

• All Oscar and Ivy Hair Co Terms and Conditions still apply